Privacy Policy for FeatherFrame

FeatherFrame (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data in compliance with the UK GDPR and Data Protection Act 2018.

1. Data We Collect

We may collect and process:

- Name and email address submitted via website forms

- IP address, browser type, device information, and interaction data via cookies/analytics

- Data from embedded services (e.g., uMap/Google Maps embeds)

- Optional: information voluntarily shared in enquiries or email communications

2. How We Use Your Data

We use data to:

- Respond to enquiries and deliver requested services

- Improve website performance and user experience

- Analyse traffic using analytics tools

- Send newsletters or marketing emails (only if you opt-in)

3. Legal Basis for Processing

We process data based on:

- Consent (form submissions, email opt-ins)

- Legitimate interest (analytics, site improvements)

- Contractual necessity (service delivery when requested)

4. Data Sharing

We may share data with:

- Email/CRM providers used to communicate with you

- Analytics providers (anonymised or aggregated data)

- Hosting platform used to publish our website (Squarespace)

We do **not** sell or rent your personal data.

5. Data Retention

We keep personal data only as long as necessary:

- Form enquiry data: up to 12 months

- Newsletter subscribers: until you unsubscribe

- Analytics: anonymised, stored per provider policies

6. Your GDPR Rights

You have the right to:

- Access your data

- Request correction or deletion

- Withdraw consent at any time

- Object to processing

- Request data portability

To exercise these rights, contact us via our website or email.

7. Cookies

We use cookies for analytics and embedded services. On first visit, you will be presented with a cookie consent banner allowing you to manage preferences.

8. International Transfers

Some services we use may process data outside the UK/EEA. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Contact

For data or privacy requests, contact:

FeatherFrame, Surbiton, UK.